privacy policy

last updated: september 13, 2026

this privacy policy describes how our company ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, purchase physical products, register for yoga or pilates classes (online or in person), or book floral services and events (collectively, the "services").

1. information we collect

we collect personal information directly from you, automatically when you interact with our website, and from third-party services.

  • information you provide directly: name, email address, postal/shipping address, phone number, billing information, account credentials, class attendance preferences, event booking details, and customer support inquiries or reviews.

  • information collected automatically: ip address, browser type, device information, operating system, pages viewed, time spent on pages, referral urls, and interaction with our website using cookies, web beacons, and similar tracking technologies.

  • third-party sources: information from linked social media platforms (e.g., when you tag us in social media posts), payment processors, and scheduling platforms.

2. how we use your information

we use your personal information to operate, deliver, and improve our offerings:

  • service delivery: processing product orders, managing physical shipments, scheduling and hosting online/in-person yoga and pilates classes, managing recurring subscriptions or memberships, and executing floral services or event installations.

  • payment processing: processing payments and managing billing through secure third-party payment processors. (we do not directly store full credit card account numbers on our servers).

  • communication: sending transaction updates, order confirmations, class schedule changes, membership notifications, and customer service responses.

  • marketing: sending promotional emails, newsletters, special offers, and event announcements. you can opt out of promotional communications at any time.

  • website optimization & security: monitoring web traffic, analyzing site functionality, protecting against fraud or unauthorized access, and maintaining network security.

3. sharing and disclosure of personal information

we do not sell your personal information for monetary compensation. we disclose personal information to select third parties only as necessary:

  • service providers: third-party vendors who assist with website hosting, payment processing, shipping and fulfillment, online class streaming, email marketing, and booking management.

  • event venue partners: necessary contact details provided to physical venues or host spaces for in-person class access or live floral event coordination.

  • legal compliance & protection: when required by law, subpoena, or legal process, or to protect the safety, rights, and property of our business, our community, or the public.

4. cookies and tracking technologies

  • we use cookies and similar technologies to remember your preferences, keep you logged in, analyze web traffic, and tailor promotional content. you can adjust your web browser settings to refuse cookies or alert you when cookies are being set. note that disabling cookies may affect the functionality of certain website features.

5. data security and retention

  • we implement reasonable physical, technical, and administrative security measures (such as ssl encryption) to safeguard your personal information. however, no internet transmission or electronic storage method is completely secure. we retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. your privacy rights and choices

depending on your place of residence, you may have the following rights regarding your personal information:

  • access & portability: request access to or a copy of the personal information we hold about you.

  • correction & deletion: request that we update inaccurate information or delete your personal data, subject to legal exceptions.

  • opt-out of marketing: click the "unsubscribe" link at the bottom of any marketing email to opt out of promotional messages. (you may still receive operational messages regarding your account, orders, or bookings).

7. third-party links

  • our website may contain links to third-party websites, plug-ins, or services (such as social media platforms or embedded scheduling software). we are not responsible for the privacy practices or content of third-party platforms. we encourage you to review their respective privacy policies.

8. children's privacy

  • our website and services are intended for a general audience aged 18 and older. we do not knowingly collect personal information from children under the age of 13. if we learn that we have collected information from a child under 13 without verified parental consent, we will delete that information promptly.

9. updates to this policy

  • we may update this privacy policy periodically to reflect changes in our business practices or legal requirements. the updated date at the top of this policy indicates when it was last revised. your continued use of our website or services following an update constitutes your acceptance of the revised policy.

10. contact us

  • if you have questions, comments, or requests regarding this privacy policy or your personal data, please contact us via email at info@sanctuary-co.com or through our website contact page.